Accountability in the Workplace – Fostering a Culture of Responsibility and Ownership

OVERVIEW

Accountability is an essential piece of any successful team. When each team member takes responsibility for their own performance, behaviors and goals, it creates an environment of trust and collaboration which leads to better results. The Accountability in the Workplace course provides employees with practical strategies to strive for accountability, understand company values and recognize the importance of their dedication and initiative. With these tools in place, it will create a workplace where performance and productivity are upheld; resulting in enhanced growth opportunities throughout the organization.

COURSE OUTLINE

Module One: Getting Started

• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: What is Accountability?

• Defining Accountability
• Personal Accountability
• Being Held Accountable
• Accountability vs. Blame
• Understanding the Importance
• Case Study
• Module Two: Review Questions

Module Three: Creating an Accountable Workplace

• Modeling Accountability
• Valuing Accountability
• The Front-Loading Benefits
• Teamwork
• The Accountability Cycle
• Case Study
• Module Three: Review Questions

Module Four: The C’s of Accountability

• Clarification
• Common Purpose
• Communication
• Collaboration
• Consequences
• Case Study
• Module Four: Review Questions

Module Five: Building Ownership

• Ownership vs Accountability
• The Ownership Mentality
• Why Does it Matter
• The Weight of Micromanaging
• Sharing Your Vision
• Case Study
• Module Five: Review Questions

Module Six: Accountability in Leadership

• What is Leadership?
• The Role of the Organization
• The Role of the Manager
• The Role of the Employee
• Strengthening Leadership Accountability
• Case Study
• Module Six: Review Questions

Module Seven: The Power of Goal-Setting

• Setting SMART Goals
• Who’s Accountable
• Identifying Your “Why”
• Goal Lengths
• Remaining Loyal to Your Goals
• Case Study
• Module Seven: Review Questions

Module Eight: Feedback as a Tool

• Choosing Positivity
• Considering the Time Frame
• Giving Feedback
• Receiving Feedback
• Creating an Action Plan
• Case Study
• Module Eight: Review Questions

Module Nine: Effective Delegation

• What is Delegation
• How to Delegate
• When to Delegate
• Whom Should You Delegate
• Dismissing Delegation
• Case Study
• Module Nine: Review Questions

Module Ten: Barriers to Accountability

• Closed Communication
• Failure to Meet Expectations
• Lack of Self-Confidence
• Lacking Alignment
• Overcoming Obstacles
• Case Study
• Module Ten: Review Questions

Module Eleven: The Benefits of Accountability

• Improving Performance
• Building Trust and Integrity
• Employee Engagement
• Workplace Satisfaction
• Dedication to Your Role
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations