Interpersonal Relationship Workshop

This course will provide the participants with an opportunity to explore and understand the dynamics of interpersonal relationships. Self- awareness will be encouraged by examining personal type, values, needs and beliefs. Interpersonal communication skills such as self-disclosure, “I” messages, and active listening will be presented. Participants will learn to apply new skills in their personal lives.

The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

PROGRAM OBJECTIVES

At the end of this course you will be able to:-

• Recognise and understand a range of client behaviours
• Identify client motivations, needs and concerns
• Manage, meet and exceed their expectations
• Build client trust and confidence through pro-active relationship management
• Add value to the relationship to increase profitability
• Use interpersonal skills with clients to establish rapport
• Develop client loyalty objectives focusing on the development of long term business partnerships and develop strategies for improving relationships with clients

FOR WHOM:

This course will benefit client liaison officers, marketing managers, business account manager, relationship executive and senior executives whose role is to develop and/or retain existing clients.

Duration: 2 Days

TRAINING PACK

• The Business Masterclass Training Manual
• Experienced Trainer
• Certificate of Completion
• Refreshments

Module One: Understanding self and others

Perception and the self

Needs, values, attitudes and beliefs

Communication styles

Emotions

Module Two: Verbal Communication Skills

Listening and Hearing: They Aren’t the Same Thing

Asking Questions

Communicating with Power

Module Three: Non-Verbal Communication Skills

Body Language

The Signals You Send to Others

It’s Not What You Say, It’s How You Say It

Module Four: Making Small Talk and Moving Beyond

The Four Levels of Conversation

Module Five: Moving the Conversation Along

Asking for Examples

Using Repetition

Using Summary Questions

Asking for Clarity and Completeness

Module Six: Remembering Names

Creating a Powerful Introduction

Using Mnemonics

Uh-Oh ‘ve Forgotten Your Name

Module Seven: Influencing Skills

Seeing the Other Side

Building a Bridge

Giving In Without Giving Up

Module Eight: Bringing People to Your Side

A Dash of Emotion

Plenty of Facts

Bringing It All Together

Module Nine: Sharing Your Opinion

Using I-Messages

Disagreeing Constructively

Building Consensus

Module Ten: Negotiation Basics

Preparation

Opening

Bargaining

Closing

Module Eleven: Making An Impact

Creating a Powerful First Impression

Assessing a Situation

Being Zealous without Being Offensive

Module Twelve: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations

Interpersonal Relationship Workshop – Feb 15th – 16th

Interpersonal Relationship Workshop  –  May 24th – 25th

Interpersonal Relationship Workshop  –  Aug 2nd – 3rd

Public Speaking & Presentation 

Personal Branding and Productivity

Business Ethics & Etiquette

Teamwork And Team Building

Developing Emotional Intelligence

Goal Setting and Getting things Done

Time Management & Productivity