Administrative Office Procedures: Increasing Efficiency and Productivity

COURSE OVERVIEW

Although not particularly exciting, administrative office procedures are vital for any business to succeed. A well-managed office can minimize miscommunication and eliminate errors. Prioritizing administrative office procedures enables you to establish clear policies and procedures that employees understand and support, resulting in a streamlined work environment.

Through our Administrative Office Procedures workshop, your participants will learn about the benefits of an Administrative Office Procedure binder, which demonstrates professionalism and efficiency in an organizational or office setting. The binder is a useful tool for quick reference and utilization. Strategies and procedures serve as a critical link between a company’s vision and its day-to-day operations.

 

COURSE OUTLINE

Module One: Getting Started

• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Why Your Office Needs Administrative Procedures

• Business Continuity
• Succession Planning
• Internal and External Audit Requirements
• Recovery Planning
• Case Study
• Module Two: Review Questions

Module Three: Gathering the Right Tools

• Binder
• Section Divider
• Sheet Protectors
• Cover to Cover Binders
• Case Study
• Module Three: Review Questions

Module Four: Identifying Procedures to Include

• Tracking Tasks for Some Days
• Reach Out to Other Employees for Feedback/Ideas
• Write Down Daily Tasks
• Keep Track Using a Spreadsheet
• Case Study
• Module Four: Review Questions

Module Five: Top Five Procedures to Record

• Use a Template to Stay Consistent from Track to Track
• Be as Detailed as Possible
• Use Bullet Points Instead of Paragraphs
• Ask Someone to Execute the Procedure
• Case Study
• Module Five: Review Questions

Module Six: What to Include in Your Binder (I)

• Phone Etiquette
• Business Writing
• Effective Time Management
• Creating Meeting Arrangements
• Case Study
• Module Six: Review Questions

Module Seven: What to Include in Your Binder (II)

• Policy on Absences
• Breaks
• Salaries
• Benefits
• Case Study
• Module Seven: Review Questions

Module Eight: Organizing Your Binder

• Create a Table of Contents
• List Each Section (e.g. Accounting)
• List Procedures in that Section
• Keep Binder Updated with any New Changes
• Case Study
• Module Eight: Review Questions

Module Nine: What Not to Include in the Procedure Guide

• Passwords
• Identify Other Confidential Information Via Your Employer
• Store Information in a Separate Folder Outside of the Guide
• Find a Secure Location to Store
• Case Study
• Module Nine: Review Questions

Module Ten: Share Office Procedure Guide

• Give Guide to Boss/Executive to Review
• Inform Office Personnel of Procedure Guide
• Place Guide in a Visible Area
• Allow Office Personnel to Express Improvements/Updates if Needed
• Case Study
• Module Ten: Review Questions

Module Eleven: Successfully Executing the Guide

• Create a One Hour Meeting/Seminar for Employees
• Stay Consistent with Procedures
• Make Employees Aware of any Updated Changes
• Keep Open to Improvements
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations