COURSE OVERVIEW
Administrative assistants play a crucial role in office environments, working behind the scenes to ensure smooth and efficient business operations. This workshop aims to equip new administrative assistants with the tools they need to become indispensable to the office. Even experienced administrative assistants can benefit from learning new tools that increase their efficiency and value.
The Administrative Support course covers core skills such as resource management, time management, effective communication, and collaboration with others. Implementing these practices may require time to integrate into daily work routines, but consistent application is key to quickly adopting new behaviors.
COURSE OUTLINE
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Getting Organized, Part One
- Dealing with E-Mail
- Managing Electronic Files
- Keeping Track of the Paper Trail
- Making the Most of Voice Mail
Module Three: Getting Organized, Part Two
- Keeping Your Workspace Organized
- Using a To-Do Book
- The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module Four: Managing Time
- Managing Your Time
- Keeping Others on Track
- Maintaining Schedules
Module Five: Getting It All Done On Time
- Prioritizing
- The Secret to Staying on Track
- Goal Setting
Module Six: Special Tasks
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
Module Seven: Verbal Communication Skills
- Listening and Hearing: They Aren”t the Same Thing
- Asking Questions
- Communicating with Power
Module Eight: Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It”s Not What You Say, It”s How You Say It
Module Nine: Empowering Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
Module Ten: The Team of Two
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
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