Effective Administrative Support & Office Procedure

This program is designed to empowered participants with requisite skills required for effective Administrative Office Procedures and General Administrative Support.

Administrative office procedures are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.

With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company”s vision and its everyday operations.

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

WHO SHOULD ATTEND?

• Executive Administrators
• Personal Assistance to Senior Executive
• Office Administrator
• Office Manager
• Business Manager

DURATION: 2DAYS

 TRAINING PACK  

• Award of Certificate of Participation, on completion.
• Customized Training Materials
• interactive, experiential learning
• Light Refreshment
• 30days On- going mentorship

Module 1: Why Your Office Needs Administrative Procedures

• Business Continuity
• Succession Planning
• Internal and External Audit Requirements
• Recovery Planning

Module 2: Gathering the Right Tools

• Binder
• Section Divider
• Sheet Protectors
• Cover to Cover Binders

Module 3: Identifying Procedures to Include

• Tracking Tasks for Some Days
• Reach Out to Other Employees for Feedback/Ideas
• Write Down Daily Tasks
• Keep Track Using a Spreadsheet

Module 4: Top Five Procedures to Record

• Use a Template to Stay Consistent from Track to Track
• Be as Detailed as Possible
• Use Bullet Points Instead of Paragraphs
• Ask Someone to Execute the Procedure

Module 5: What to Include in Your Binder

• Phone Etiquette
• Business Writing
• Effective Time Management
• Creating Meeting Arrangements
• Policy on Absences & Breaks
• Salaries & Benefits

Module 6: Organizing Your Binder

• Create a Table of Contents
• List Each Section (e.g. Accounting)
• List Procedures in that Section
• Keep Binder Updated with any New Changes

Module 7: What Not to Include in the Procedure Guide

• Passwords
• Identify Other Confidential Information Via Your Employer
• Store Information in a Separate Folder Outside of the Guide
• Find a Secure Location to Store

Module 8: Share Office Procedure Guide

• Give Guide to Boss/Executive to Review
• Inform Office Personnel of Procedure Guide
• Place Guide in a Visible Area
• Allow Office Personnel to Express Improvements/Updates if Needed

Module 9: Successfully Executing the Guide

• Create a One Hour Meeting/Seminar for Employees
• Stay Consistent with Procedures
• Make Employees Aware of any Updated Changes
• Keep Open to Improvements

Module 10: Getting Organized

• Dealing with E-Mail
• Managing Electronic Files
• Keeping Track of the Paper Trail
• Keeping Your Workspace Organized
• Using a To-Do Book
• The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module 11: Managing Time and Getting It All Done On Time

• Managing Your Time
• Keeping Others on Track
• Maintaining Schedules
• Managing Prioritizing
• The Secret to Staying on Track
• Goal Setting

Module 12: Special Tasks

• Planning Small Meetings
• Planning Large Meetings
• Organizing Travel

Module 13: Verbal & Non-Verbal Communication Skills

• Listening and Hearing: They Aren”t the Same Thing
• Asking Questions
• Communicating with Power
• Body Language
• The Signals You Send to Others
• It”s Not What You Say, It”s How You Say It 

Module 14: Empowering Yourself

• Being Assertive
• Resolving Conflict
• Building Consensus
• Making Decisions

Module 15: The Team of Two

• Working with Your Manager
• Influencing Skills
• What to Do in Sticky Situations

Module 16: Taking Care of Yourself

• Ergonomics
• Stress Management
• Dealing with a Heavy Workload

Effective Administrative Support & Office Procedure  – Feb 8th – 9th

Effective Administrative Support & Office Procedure –  April 19th – 20th

Effective Administrative Support & Office Procedure – June 26th – 27th

Effective Administrative Support & Office Procedure – Aug 31 – 1

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